Limited Support Staff, Hard to Expand Service
As the number of mobile and laptop users grows, demand for software and device support increases, but each support agent can only handle a limited number of cases per day.
Typical Challenges
Slow Support Response Hurts Satisfaction
When customers encounter issues, they need timely technical support. On-site engineer visit are slow and costly, leading to lower customer satisfaction and higher expenses.
High IT Support Demand Limits Real-Time Support
With a large internal network and a lot of devices, limited IT staff cannot meet operational needs. This often cause business stop and reduce employee productivity.
Schematic design
Guide customers and assist employees with device issues remotely.
1/3
Average online service time reduced from 15 to 5 minutes
80%
Reduce 80% travel time and costs for field staff
20%
Increase 20% customer satisfaction, improve brand reliability
3.2x
3× higher efficiency after reducing service time
Remotely start
Remote Support Starts Only with Customer Approval
The customer retains full control over remote access. Support agents can only view or operate the desktop after get customer's approval.
Remotely
Remote Support for PC/Mobile Devices
With customer authorization, technicians can view and control desktops via operate mouse and keyboard to quickly resolve issues. Supports Windows, macOS, Linux, Android, and iOS.
desktop sharing
keypad and mouse control
Whiteboard Drawing
Cross-platform connection
Video Remote Support
Use AR visual guidance to inspect and assist in complex scenarios like machine repair, vehicle diagnostics or industrial checks via smartphone camera or AR glasses.
AR augmented reality
Voice/Text Chat
Real-time drawing board annotation
Screenshot/Video
Remotely close
Secure Disconnection After Support
Customer's device will safely disconnected immediately after remote support ends. Any future access requires customer approval, ensuring no unauthorized connections.
Application Scenarios
ISP Technical Support
Remote After-Sales Service for Medical Devices
Mobile Carrier Remote Support
Enterprise IT Maintenance
Remote Teaching & Guidance for Training Centers
Unattended Device Fast Remote Upgrade
Remote Office Printer Troubleshooting
Home Appliance Remote Troubleshooting
Remote Technical Support Solution